Refund policy

What are the conditions for returning the item?

• Product seal must be intact.
• Item must be returned in original condition.
• Item must include all packaging and accessories
• Please return all free or promotional items that came with the purchase else the return will become invalid.

 

How long after delivery can I submit my claim and how?

• Items can be returned only at the time of delivery ONLY. Once delivered, items cannot be returned.

 

What if I receive a faulty product?

If the item delivered in faulty or damaged or you are not satisfied with the product packaging, please email us immediately at support@cosmeticsworld.com.pk. The company reserves exclusive right to make a final decision on any such matter. In case, the product is faulty/damaged, the customer will be provided with the choice to either take a refund or exchange the product with something else of the same amount.

After three (3) days of delivery, no claims will be entertained.

 

Exchange Policy:

As all the items listed at the Mothercare Online Store are hygiene and handling sensitive products, a strict “no exchange” policy is applicable to all purchases.

This policy may change at any time with or without prior notice.