Shipping Information

At themothercare.pk, we prioritize the safe and timely delivery of your essential skincare and hygiene products. Whether you are stocking up on baby bath essentials or personal hygiene supplies, we aim to get your order to your doorstep as efficiently as possible.

🚚 Shipping Charges
We believe in making quality care accessible. Our shipping rates are as follows:

Free Delivery: All orders above PKR 2,999/- qualify for free shipping nationwide.

Standard Delivery: For orders below PKR 2,999/-, a flat shipping fee of PKR 249/- will be charged.

🕒 Dispatch & Delivery Timeline

Order Processing: We endeavour to process and dispatch all confirmed orders within 24 hours.

Estimated Delivery Time: Once dispatched, orders typically arrive within 5 to 7 working days across Pakistan.

Peak Periods: Please note that during sales or high-volume promotional events, delivery times may slightly exceed the standard window.

🛡️ Quality Assurance & Damaged Items
Your trust is our priority, and we take great care in packaging your hygiene and skincare essentials. However, if you receive a product that is damaged or unfit for use (e.g., leaked packaging or broken seals), please follow these steps for a quick exchange:

Contact Us: Reach out to our customer support via WhatsApp at +92-370-1127190.

Provide Details: Share your concerns along with a clear picture of the damaged product.

Proof of Purchase: Please also share a photo of the receipt received from the rider.

Our team will review your request promptly to arrange an exchange. Please note that if an item is found unfit for dispatch at our warehouse or is out of stock, we may ship your order partially and will inform you via phone or email regarding the change.

📞 Delivery Requirements
To ensure a smooth delivery experience:

Please ensure you are available at the contact number provided during checkout.

Our delivery partners will attempt to reach you to confirm your location and availability.

Need Help with Your Shipment?
If you have any questions regarding your order status, please contact us:

Email: e.com@icpl.pk

Customer Support: +92-370-1127190